Oliver Wyman

In this <a href="https://www.oliverwyman.com/our-expertise/podcasts/reinventing-insurance/accelerating-growth-in-insurance.html" rel="noopener noreferrer" target="_blank">special edition of Reinventing Insurance, </a>Oliver Wyman Partner and Global Head of Insurance, Asset Management, Actuarial, Mick Moloney connects with Oliver Wyman Partner and Leader of CustomerFirst, Americas, Rick Chavez to discuss how your business can accelerate and reignite growth. As a leader and innovator for our CustomerFirst business, Rick takes us through customer-led approaches to industry reinvention. Mick and Rick share growth opportunities for leaders to reinvent insurance in 2025, including perspectives on the macro-economic outlook, industry success stories, ways to deepen more meaningful relationships with customers, and the path forward to accelerate growth. Mick spends his time working with leading insurers, asset managers, and advisory firms on a range of strategic and execution topics with a particular focus on growth, innovation, and efficiency in retail and institutional markets. He’s passionate about growth and reinvention in the industries he serves, with a strongly held belief that while each is facing disruption and dislocation, there are massive unmet needs which provide the prospect of a bright and vibrant future.&nbsp; Over the last 25 years, Rick has been at the forefront of the digital revolution. He has guided growth and innovation strategies and programs at companies such as Adobe, Microsoft, American Express, D&amp;B, Fox Home Entertainment, Kinko’s (now part of FedEx), University of Michigan, Yahoo! and Walmart. Rick’s CustomerFirst team brings together world-class business strategists, advisors, technologists, designers, data specialists, and software wizards to make digital transformation sustainable throughout the organization. In this episode, Mick and Rick also share perspectives on:<ul><li>Taking a customer-led approach to industry reinvention.</li><li>The&nbsp;<a href="https://www.oliverwyman.com/our-expertise/podcasts/reinventing-insurance/reinventing-insurance-podcast-on-2024-opportunities-for-insurance-ceos.html" rel="noopener noreferrer" target="_blank">asset management-led insurer model,</a>&nbsp;and how it’s disrupting the industry.</li><li>The collision of mega trends and how customer-led transformation can accelerate innovation, drive energy for progress, and elevate the next generation of capabilities.</li><li>Building business resilience and integrating risk management, using examples from&nbsp;<a href="https://www.marshmclennan.com/sentrisk.html" rel="noopener noreferrer" target="_blank">Marsh McLennan’s Sentrisk offering.</a></li><li>Developing solutions for unmet consumer needs, building financial wellness and smart home technology offerings, and leveraging the power of data and analytics.</li><li>Key themes and insurance opportunities from our publication&nbsp;<a href="https://www.oliverwyman.com/our-expertise/insights/2025/feb/reinvent-insurance-in-2025-actions-for-ceos.html" rel="noopener noreferrer" target="_blank">"Growth, Relevance, Resilience For Insurers."</a></li></ul> Stay tuned for our next episode, which continues Mick’s and Rick’s conversation. Rick shares examples from his collaborations with&nbsp;<a href="https://geoffreyamoore.com/author/#biography-author" rel="noopener noreferrer" target="_blank">Geoffrey Moore on the four-zone organizational playbook</a>&nbsp;and from Rick’s experience working at Microsoft — where he advised the CEO and senior executives on growth initiatives at the intersection of cloud computing, sophisticated analytics, and business model innovation. This episode is part of&nbsp;<a href="https://podcasts.apple.com/us/podcast/reinventing-insurance-podcast-by-oliver-wyman/id1669527410" rel="noopener noreferrer" target="_blank">Reinventing Insurance</a>, a series that explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.

Paul Ricard is a Partner and Head of Asia Pacific Insurance and Asset Management at Oliver Wyman. Based in Singapore, Paul works closely with businesses to reinvent their strategies, products, and services — and to fuel top-line growth opportunities.

Paul works with clients across Asia Pacific, as well as the Americas and Europe. He regularly partners with firms to reinvent their business strategy, rethink their priorities, and to modernize their technology while accounting for rapidly changing customer needs. He understands his clients’ realities, and thrives on helping them innovate and strengthen relationships with their customers while factoring existing challenges.

Partner, Head of Asia Pacific Insurance and Asset Management at Oliver Wyman

Paul Ricard

artner, Head of Asia Pacific Insurance and Asset Management at Oliver Wyman

Mick Moloney is a Partner at Oliver Wyman, based in New York. He is Global Head of Insurance & Asset Management and Managing Partner for Oliver Wyman Actuarial. In combination, these groups include over 700 colleagues globally dedicated to providing advice to Life, P&C, and Health insurers, asset managers, and private capital sponsors across strategy, operations, technology, finance, risk, and actuarial disciplines.

Mick spends his time working with leading insurers, asset managers, and advisory firms on a range of strategic and execution topics with a particular focus on growth, innovation, and efficiency in retail and institutional markets. He’s passionate about growth and reinvention in the industries he serves, with a strongly held belief that while each is facing disruption and dislocation, there are massive unmet needs which provide the prospect of a bright and vibrant future. Subscribe to Mick's Reinventing Insurance newsletter on LinkedIn [https://www.linkedin.com/newsletters/7072974192719077376/]. Mick shares reflections, market views, and insurance and private equity insights for industry reinvention.

Partner, Global Head of Insurance, Asset Management, and Actuarial at Oliver Wyman

Mick Moloney

Global Head of Insurance, Asset Management, and Actuarial at Oliver Wyman

Rick Chavez is Partner and Leader of CustomerFirst for the Americas for Oliver Wyman,As an innovator with two decades’ experience, Rick is at the forefront of the digital revolution. His experience spans a wide range of organizations – from pure start-up ventures through to $80 billion global corporations – as senior executive, advisor and Board member.
Over the last ~25 years he has guided growth and innovation strategies and programs at companies that include Adobe, American Express, D&B, Fox Home Entertainment, Kinko’s (now part of FedEx), Microsoft, University of Michigan, WalMart, and Yahoo!

Rick’s most recent operating role was with Microsoft, where he served as Chief Solutions Officer for Microsoft Advertising and Consumer Monetization, General Manager of Marketing Solutions, and founder of Microsoft’s Solution Studio415. He built and led an inter-discipline team of designers, analysts, consumer researchers, and software wizards to co-innovate marketing solutions with global corporations, drawing from Microsoft’s portfolio of consumer, internet, and enterprise assets. He worked with senior leadership and the CEO on growth initiatives at the intersection of cloud computing, sophisticated analytics, and business model innovation. Learn more here and connect with Rick on LinkedIn [https://www.linkedin.com/in/rick-chavez-79220/].

Partner, Leader of CustomerFirst, Americas at Oliver Wyman

Rick Chavez

Episode 19: Reignite Growth In 2025, A Conversation With Oliver Wyman Senior Leaders Mick Moloney and Rick Chavez

Welcome to a special edition of the Reinventing Insurance podcast. 

How can your business accelerate and reignite growth? In this episode, Oliver Wyman Partner and Global Head of Insurance, Asset Management, Actuarial, Mick Moloney connects with Oliver Wyman Partner and Leader of CustomerFirst, Americas, Rick Chavez. As a leader and innovator for our CustomerFirst business, Rick takes us through customer-led approaches to industry reinvention.

Mick and Rick share growth opportunities for leaders to reinvent #insurance in 2025, including perspectives on the macro-economic outlook, industry success stories, ways to deepen more meaningful relationships with customers, and the path forward to accelerate growth. Learn more here: https://www.oliverwyman.com/our-expertise/podcasts/reinventing-insurance/accelerating-growth-in-insurance.html 

Oliver Wyman Reinventing Insurance Podcast

Oliver Wyman Reinventing Insurance

Customers' needs are changing and so are the rules of the game. The Reinventing Insurance Podcast by Oliver Wyman uncovers the latest growth and digital opportunities for insurance leaders today. Join Paul Ricard for interviews with industry change makers, thought leaders, and insurtech players. We discuss the biggest challenges and forces reshaping insurance and help businesses reinvent their strategy, operations, and relationships with customers. We explore themes and reflections on building a modern insurance business, leveraging customer insights, demystifying design thinking, becoming a digital insurer, thriving with commerce and super apps, best practices for partnering with insurtechs, and elevating your technology stack. About Oliver Wyman: Oliver Wyman is a global leader in management consulting and a business of Marsh McLennan [NYSE:MMC]. We work with clients to optimize their business, improve operations and risk profile, and accelerate their organization to seize the most attractive opportunities. Subscribe to the Reinventing Insurance Podcast and learn more by visiting Oliver Wyman's website: www.oliverwyman.com/reinventinginsurance