Oliver Wyman

In this episode, Hiten Patel and Cosimo Schiavone interview Jouk Pleiter, the CEO and founder of Backbase. Backbase is a global banking technology company that provides engagement banking for financial institutions. Jouk shares insights about his role at Backbase and the company's journey from a small startup to a global enterprise with more than 2,000 employees. He also delves into the challenges faced by banks in their digital transformations, emphasizing the importance of organizational structure and leadership in driving these transformations successfully. The conversation covers the future of banking technology, including the role of artificial intelligence (AI) and what that could look like for different organizations.

Jouk Pleiter - CEO and Founder of Backbase on Customer-centric Banking and Digital Transformation

Oliver Wyman Innovators Exchange Podcast

About The Innovator's Exchange

Introducing the Innovators’ Exchange podcast, hosted by Hiten Patel, Global Head of Financial Infrastructure Technology, and Services at Oliver Wyman. Join Hiten as he engages in insightful conversations with CEOs and founders who are shaping the landscape of financial technology, data, and software. In each episode, Hiten delves into their journeys to success, daily motivations, business visions, and the invaluable lessons they've gathered along the way. Meet visionaries such as Maroun Eddé of Murex, Brad Levy from Symphony, Cat Long of Trace, Anand Sambasivan of Primary Bid, David Mercer of LMAX group, and Bin Ren of Sigtech. From discussing the ever-evolving nature of capital markets to the symbiotic relationship between humans and AI, these conversations provide a unique perspective on innovation in the financial sector.